Rebuilding
Retail Distribution

Winning banks will shift from old-style branches towards multi-channel retail distribution.

Strategies for the New
Future of Banking

Revenue Jump Start

February 2011

In a challenging year, proactive measures to boost the top line are preferable to a strict focus on cost control, and their benefits can easily extend into 2012 as well. The industry now is bracing for the implementation of debit fee restrictions stemming from the Durbin Amendment. This perfect storm has created great urgency for action.

The New Formula for Branch Productivity

February 2011

Retail branch banking has entered a period of radical change. Comprehensive strategies, as permitted by staff mapping, will be needed to transform the branch workforce. No longer can banks afford to maintain forests of transaction-oriented branches and the extensive staff required to support them.

Speech Analytics: The New Frontier of Call Center Performance Improvement

March 2010

Traditional staff performance measures won’t do at a time when call centers are hungry for measurable improvements in sales, service and customer retention. Call centers represent one of the greatest missed opportunities in the retail and service industries.

ArtÍculos de Prensa

Market Watch Novantas Acquires Portfolio Management Associates, Expands Credit Management Consulting Capabilities

23rd Jan 2012

Novantas LLC today announced the acquisition of Portfolio Management Associates, Inc., a New York—based credit management consulting firm that provides risk management and analytic services to the financial industries.

Bloomberg Businessweek Novantas Acquires Portfolio Management Associates, Expands Credit Management Consulting Capabilities