Rebuilding
Retail Distribution
Winning banks will shift from old-style branches towards multi-channel retail distribution.
Revenue Jump Start
February 2011
In a challenging year, proactive measures to boost the top line are preferable to a strict focus on cost control, and their benefits can easily extend into 2012 as well. The industry now is bracing for the implementation of debit fee restrictions stemming from the Durbin Amendment. This perfect storm has created great urgency for action.
The New Formula for Branch Productivity
February 2011
Retail branch banking has entered a period of radical change. Comprehensive strategies, as permitted by staff mapping, will be needed to transform the branch workforce. No longer can banks afford to maintain forests of transaction-oriented branches and the extensive staff required to support them.
Speech Analytics: The New Frontier of Call Center Performance Improvement
March 2010
Traditional staff performance measures won’t do at a time when call centers are hungry for measurable improvements in sales, service and customer retention. Call centers represent one of the greatest missed opportunities in the retail and service industries.
ArtÍculos de Prensa
Zacks Investment Research eCommerce Stock Outlook
22nd Feb 2012
eMarketer reported that a Novantas study showed a similar shift in customer preferences.
Bank Technology News Security Snafus Thin Google Wallet
13th Feb 2012
"With any new service, you have to balance the appropriate level of security against the minimum impediment to usage," says Steve Ledford, a partner at Novantas LLC.
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