Consultores para el sector financiero.
Letter from the Editor

Having made great strides in stabilizing their recession-scarred portfolios, banks are now turning their sights to 2011, where the big question is revenue growth. With loan volumes down 40% to 70% from the peaks of a few years ago, is there any relief in sight?

To explore that question, this issue of the Novantas Review takes a look at loan growth strategy in a post-recession environment. As detailed in our cover story, “Gaining the Edge in a Tight Market,” it is shaping up to be a shallow economic recovery, setting the stage for an epic market share battle among growth-hungry banks.

The situation marks a strategic turning point in an industry that had been fixated on high-volume product origination. The new priority is relationship expansion — doing more business with established customers — with major implications for bank performance.

As outlined in “A Cautious Outlook for Household Credit Demand,” many consumers are still dealing with the aftermath of the recession and wary of new mortgage borrowing. In turn, there’s a need for enhanced sales responsiveness in the branch.

Meanwhile in middle market commercial banking, clients increasingly are looking for specialized banking expertise. As shown in “Regional C&I Growth: Focusing to Win,” there are further opportunities to meet this need through so-called “industry verticals.”

Such customer-centric strategies will be essential in a tight market.

— Steve Klinkerman
Editor in Chief

Contactos Media

Edward Van Eckert
(212) 419-2525
evaneckert@novantas.com

Archivo de Novantas Review

Logo: Novantas Review

Vol. 1 No. 2  |  2010

Gaining the Edge in a Tight Market

July 2010

As lenders fight for growth through market share gains, the competitive emphasis will tilt from pushing products to cultivating fuller customer relationships.

You’ve got to start with the fundamental premise of commercial banking, as a source of credit to fuel the economy.

Growth for Banks in a No Growth Market

August 2010

During this “no-growth economy” banks will increase wallet share through higher quality customer relationships. Banks will grow by transforming customer behavioral knowledge into cross-sell strategies.

It’s time for banks to step back and re-examine their current verticals strategy.

Commercial Banking: Growth through Specialization

23rd August 2010

Each bank is looking for an edge — some way to be advantaged. Winning banks will grow by doing a better job of new customer acquisition and retaining their existing customers. It’s time for banks to step back and re-examine their current verticals strategy.

A Cautious Outlook for Household Credit Demand

July 2010

In a languid credit recovery, winning retail banks will need superior skills in targeting, relationship management, risk-adjusted pricing and underwriting.

Households want to make sure that they can secure a home equity loan without having it coming back to bite them somehow.

Smart Growth in Home Equity Lending

August 2010

Bank branch representatives will need to play a leadership role in understanding customers and responding to their needs. Combined with specialized expertise, this type of advocacy will be vital in attracting new business — and to retain valuable customers already with the bank.

Banks stand to lose roughly $5 billion in annual revenue from the proposed set of changes in credit card and debit card interchange rate.

Debit Cards: Preparing for a Changing Growth Equation

August 2010

Banks stand to lose roughly $5 billion in annual revenue from the proposed set of changes in credit card and debit card interchange rate. Traditional sources of bank revenue will be drying up and banks will have to completely rethink their checking account and card business models.

Regional C&I Growth: Focusing to Win

July 2010

In a continuing tight market for middle-market commercial banking, a sharper focus on specific industry sectors will provide an edge for progressive regional banks.

Bank customers with the highest monthly transaction volumes are often worth six to ten times more than customers with little or no transactional activity.

Consumer Banking: The Role of the Core Payment Account in Relationship Banking

August 2010

Relationship Advantage is a critical ingredient in the formula for banks to survive and thrive in the years ahead, and winning at that game will demand new insight and new disciplines.

Out of every 100 checking accounts opened, only 10 customers will be new to the bank, actively use the checking account, and expand the relationship to other, more profitable, products.

Checking Customer Acquisition: New Banking Relationships or Just New Accounts

July 2010

Banks need to re-evaluate marketing campaigns and promotions. Broad campaigns to acquire customers will likely not drive the volume they have in the past, and certainly won’t drive the value.

Renewing Home Equity Lending

July 2010

The new competitive dynamic requires a much more analytical understanding of markets and customers, plus a consultative and personalized interaction with each borrower.


The Financial Column

Checking Renewal: The Cash Management Account

July 2010

The typical family has double the monthly payment transaction volume from a few decades ago, and scatters resources across multiple accounts. This creates an opportunity for banks to help households better manage their monthly finances.

Strengthening Customer Dialogue in the Shadow Retirement Market

July 2010

A “Shadow Retirement Market” of investors estimated to account for almost $9 trillion, based on recent Novantas and Informa research, saves 60% of funds outside of their formal retirement plans.

Exploding the Myths about Frequent Overdrafters

July 2010

Our studies show that one out of every nine checking customers frequently overdraws his or her account. This 11% slice of the customer base had previously generated roughly 80% of the checking industry’s overdraft fee revenue.



Feature Report

Debit Legislation: Rethinking Retail Payments Strategy

August 2010

Recent legislation likely will pummel debit interchange fees. Winning banks will develop new strategies and innovations that will improve customer segment responsiveness.


Video

Getting Your Money’s Worth — Retail Banking Sustainability

June 2010

Sherief Meleis and Judith West discuss the importance of integrity for bank sustainability.

ABC News — Banks Eliminating Free Checking

June 2010

“Banks are trying to find ways to continue to offer low-cost, almost free checking products,” says Rick Spitler of Novantas.