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Edward Van Eckert
(212) 419-2525
evaneckert@novantas.com

Videos

	The Financial Column — Making the Most of Small Business Specialists 23rd January 2011 Small business specialists available in individual bank branches can be very powerful in setting the stage for accelerated small business growth at that branch.
	The Financial Column — Bridging Two Worlds: Physical Branches vs. Electronic Delivery 16th January 2011 Novantas’s national consumer survey research shows that all types of banking transactions are migrating out of the physical branches. Bank branches will no longer be the primary transaction hub.
	The Financial Column — Bank Branch Strategy: Multi-line vs. Thin Networks 10th January 2011 New-form bank branches are needed to replace the traditional model. While improving the customer experience, they will increase customer retention and contribute significantly to profitability.
	The Financial Column — Understanding Customer Lifetime Value in Retail Banking 10th October 2010 Given the revenue crunch in the industry, banks have to find a way to generate more value from every one of their existing customers. Sherief Meleis explains about the importance in retail banking of recognizing the full value of customer relationships.
	The Financial Column — Behavioral Factor in Risk Management 10th October 2010 One of the primary challenges in banking is predicting the behavior of loans and deposits in varying economic and interest rate environments. If you know how customers will respond in these different environments, then you can do a better job funding loans and more confidently invest deposits.
	The Financial Column — Expanding Small Business Customer Relationships October 2010 Les Dinkin of Novantas explains that because many banks recognize small business owners as among the most profitable households in retail banking, they are now focusing on businesses + owners, and utilizing analytical approaches to dramatically increase their bank’s performance.
	The Financial Column — Growth for Banks in a No Growth Market 29th August 2010 During this “no-growth economy” banks will increase wallet share through higher quality customer relationships. Banks will grow by transforming customer behavioral knowledge into cross-sell strategies.
	The Financial Column — Commercial Banking: Growth through Specialization 23rd August 2010 Each bank is looking for an edge — some way to be advantaged. Winning banks will grow by doing a better job of new customer acquisition and retaining their existing customers. It’s time for banks to step back and re-examine their current verticals strategy.
	The Financial Column — Consumer Banking: The Role of the Core Payment Account in Relationship Banking 22nd August 2010 Relationship Advantage is a critical ingredient in the formula for banks to survive and thrive in the years ahead, and winning at that game will demand new insight and new disciplines.
	The Financial Column — Smart Growth in Home Equity Lending 8th August 2010 Bank branch representatives will need to play a leadership role in understanding customers and responding to their needs. Combined with specialized expertise, this type of advocacy will be vital in attracting new business — and to retain valuable customers already with the bank.
	The Financial Column — Debit Cards: Preparing for a Changing Growth Equation 2nd August 2010 Banks stand to lose roughly $5 billion in annual revenue from the proposed set of changes in credit card and debit card interchange rate. Traditional sources of bank revenue will be drying up and banks will have to completely rethink their checking account and card business models.

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