Consultores para el sector financiero.

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Edward Van Eckert
(212) 419-2525
evaneckert@novantas.com

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Out of every 100 checking accounts opened, only 10 customers will be new to the bank, actively use the checking account, and expand the relationship to other, more profitable, products.

The Financial Column — Checking Customer Acquisition: New Banking Relationships or Just New Accounts

26th July 2010

Banks need to re-evaluate marketing campaigns and promotions. Broad campaigns to acquire customers will likely not drive the volume they have in the past, and certainly won’t drive the value.

Banks have a significant risk of losing their share of Shadow Retirement Money.

The Financial Column — Strengthening Customer Dialogue in the Shadow Retirement Market

17th July 2010

A “Shadow Retirement Market” of investors estimated to account for almost $9 trillion, based on recent Novantas and Informa research, saves 60% of funds outside of their formal retirement plans.

Sherief Meleis interview: Checking Renewal, the Cash Management Account

The Financial Column — Checking Renewal: The Cash Management Account

11th July 2010

The typical family has double the monthly payment transaction volume from a few decades ago, and scatters resources across multiple accounts. This creates an opportunity for banks to help households better manage their monthly finances.

Rick Spitler of Novantas provides insightts on frequently overdrafting customers.

The Financial Column — Exploding the Myths about Frequent Overdrafters

5th July 2010

Our studies show that one out of every nine checking customers frequently overdraws his or her account. This 11% slice of the customer base had previously generated roughly 80% of the checking industry’s overdraft fee revenue.

Sherief Meleis with Judith West about the importance about Integrity for bank sustainability.

Getting Your Money’s Worth — Retail Banking Sustainability

27th June 2010

Sherief Meleis talks with Judith West about advising clients on how to increase and retain revenue while at the same time emphasizing superior service and the importance of integrity.

Video: Matt Josefowicz, Director of the Insurance Practice at Novarica, talks about how the multi-channel distribution model in insurance is evolving.

Insurance Focus — Key Trends in Multi Channel Distribution

22nd December 2009

Matt Josefowicz, Director of the Insurance Practice at Novarica, talks about how the multi-channel distribution model in insurance is evolving.

Video: Jim Bramlett of Novantas discusses how the new economics will transform credit card reward programs.

The Financial Column — The Future of Credit Card Reward Programs

16th August 2009

Jim Bramlett, a Managing Director of Novantas LLC, said today on “The CEO Show,” “People have come to expect that their patronage will be rewarded in some way. Plus, companies depend on these programs to provide data and insight and targeted communications to these customers that …

Video: Matthew Josefowicz of Novarica, in the first of a series of exclusive interviews with Insurance & Technology, offers his views on the prospects for insurance IT budgets in 2010.

Insurance Focus — 2010 IT Budget Forecast

22nd October 2009

Matt Josefowicz of Novarica offers his views on insurance IT budgets in 2010, where spending will be targeted, and changes in the insurance IT buying process.

Video: Alistair Jessiman of Novantas discusses the rapid growth in money market funds as a result of consumers’ recent risk avoidance phase.

The Financial Column — Money Markets are a Big Opportunity for Banks

30th August 2009

Money Market Funds are big opportunity for Banks to gain a short-term competitive advantage. Banks should compete on price for this “tomorrow money.” Banks need to reposition money market deposits away from “today money” in the eyes of the consumer, and make it “tomorrow money” …

Video: Hank Israel, a Director at Novantas LLC, describes the actions banks should take to keep the their checking businesses profitable.

The Financial Column — The Demise of Free Checking

23rd August 2009

Hank Israel, a Director at Novantas LLC, spoke on the syndicated radio program, “The CEO Show” with host Robert Reiss about the new economics affecting the current status of checking accounts for consumers and the banks that manage them. …

Video: Rich Tambor of Novantas discusses how The Credit Card Act will change the way the industry acquires and develops customers.

The Financial Column — Implications of the Credit Card Act

9th August 2009

The best approach for credit card companies to recover recent losses is to re-balance the card economics based on an understanding of customer segment economics. This may mean getting rid of old customer segmentation schemes and re-segmenting based on customer profitability and …

Video: Robin Foote of Novantas discusses strategies for building world class relationships with mass affluent customers.

The Financial Column — Relationship Banking for the Affluent Market

2nd August 2009

Smart banks develop deep relationships with their customers. The challenge for banks is to create an experience for affluent customers who either don’t have the means for or don’t want to pay the price of high-end Wealth Management Services.

Video: Rick Spitler of Novantas discusses the appropriateness of various risk controls for the future of the US banks.

The Financial Column — Banking Regulations in a Post-TARP Environment

27th July 2009

Banks need to upgrade their risk models and their risk governance to demonstrate to regulators that they have risks under control. They need to have very explicit, clearly defined lending strategies; with rationale for where they loan money and why.

Video: Wayne Cutler of Novantas urges banks to work with individuals across their entire nest egg.

The Financial Column — The Shadow Retirement Market

12th July 2009

Wayne Cutler on “The CEO Show” said, “There’s a real opportunity to help people manage the shadow retirement money. Of course, this won’t be easy and it certainly won’t happen overnight.

Video: Annetta Cortez of Novantas discusses the importance of stress testing bank risk models.

The Financial Column — Risk Management in Banks

5th July 2009

Annetta Cortez spoke on the syndicated radio program, “The CEO Show,” “There’s a lot of blame to go around. But ultimately, the crisis could have been at least minimized through the banks’ own risk practices, particularly with respect to their models. The banks lost sight of the basics.”

Video: Alan Mattei of Novantas discusses the increased role customer management will play in the credit industry

The Financial Column — The Customer Management Imperative

29th June 2009

Alan Mattei, a Managing Director of Novantas LLC, said on “The CEO Show,” “The biggest impact is due to the change in the consumer’s attitude about debt. For most people, debt was a serious ethical and legal obligation … But today, more consumers are viewing debt repayment as …”

Video: Sherief Meleis of Novantas discusses the challenging times ahead for bank earnings

The Financial Column — Recapitalizing the Banking Industry

22nd June 2009

Sherief Meleis, a Managing Director of Novantas LLC, said on “The CEO Show,” “If you look at the amount of money the banks need to earn and the levers the banks have to earn it back there are scary implications.”

Video: Steve Turner of Novantas speaks on how the liquidity crisis affects retail banking

The Financial Column — What the Liquidity Crisis Tells Us About Deposits

15th June 2009

Steve Turner, a Managing Director of Novantas LLC, said on “The CEO Show,” “Over the last thirty years, banks systematically exhausted their storehouse of excess liquidity. Thirty years ago, a quarter of the banks’ deposits were in liquid investments and the rest were in loans. …

Video: Dave Kaytes of Novantas speaks on banks need to increase investments in innovation

The Financial Column — The Regulators as Partners

8th June 2009

Dave Kaytes, a Managing Director of Novantas LLC, said on “The CEO Show,” “The rules have changed, maybe for the worse, but they’ve changed for everyone. The playing field is different, but its still level. The first challenge for banks is to rev up the innovation engine.” …

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